refund Policy

Return & Refund Policy

I think you'll love The Ear Pick as much as I do, but if for any reason you're not completely satisfied, just contact us by phone or email within 30 days* of receipt and we will assist you with a return/exchange

If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.

 

THE FOLLOWING ITEMS/SITUATIONS ARE NOT VALID FOR RETURN AND CANNOT BE RETURNED TO OUR WAREHOUSE:

  • Change of mind
  • Item/s that have been used/worn/altered
  • Item/s that have been with the customer for more than 30 days
  • Item/s that have been damaged due to improper use
  • Item/s that are correct but not working due to not compatible with your phone (kindly check each product page on android/ios compatibility)

To complete your return, we require that you have received instructions from our customer service team regarding the return.

 

Damaged / Not as Described / Missing Feature

If the item you received is damaged you have 7 days upon delivery to claim a refund or replacement.

Photo proof will be required for cosmetic or externally damaged items before receiving a refund or replacement.

Video proof will be required for internal, hardware or system issues such as not charging, not connection to phone and other similar issues  before receiving a refund or replacement.

If you are unable to provide a photo/video showing the damage then you will not be eligible for a refund or replacement.

Damaged items due to improper use will not be valid for a refund/exchange

 

Returns

You will be responsible for paying your own shipping costs for returning the item.

Shipping costs are non-refundable.

All returns must be by the advise 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.